CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Section 704 - Annual Performance Report for Centers for Independent Living Program (Title VII, Chapter 1, Part C of the Rehabilitation Act of 1973, as amended)
Part II INSTRUMENT - (To be completed by Centers for Independent Living)
Reporting Fiscal Year		2009
State		Florida
	Subpart I - Administrative Data
1	Section A	Sources and Amounts of Funds and Resources
	Subpart II - Number and Types of Individuals With Significant Disabilities Receiving Services
2	Sections A thru H	Number and Types of Individuals with Significant Disabilities Receiving Services
3	Section I	Individuals Served by County During the Reporting Year
	Subpart III - Individual Services and Achievements
4	Section A	Individual Services and Achievements
5	Section B	Increased Independence and Community Integration
	Section C	Additional Information Concerning Individuak Services or Achievements
	Subpart IV - Extent of CIL Compliance with the Six Evaluation Standards
6	Section A	Compliance Indicator 1: Philosophy
7	Section B	Compliance Indicator 2: Provision of Services on a Cross-Disability Basis
8	Section C	Compliance Indicator 3: Independent Living Goals
9-10	Section D	Compliance Indicator 4: Community Options and Community Capacity
11	Section E	Compliance Indicator 5: IL Core Services and Other IL Services
	Section F	Compliance Indicator 6: IL Resource Development Activities
12	Subpart V - Annual Program and Financial Planning Objectives
13	Subpart VI - Training And Technical Assistance Needs
14	Subpart VII - Additional Information
15	Subpart VIII - Signatures

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RSA-704 Part II Subpart I - Sources and Amounts of Funds and Resources
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Indicate amount received by the CIL as per each funding source. Enter 0 for none.
Item 1	All Federal Funds Received
(A)	Title VII, Ch. 1, Part B	54936
(B)	Title VII, Ch. 1, Part C	186567
(C)	Title VII, Ch. 2	0
(D)	Other Federal Funds	255249
Item 2	Other Government Funds
(E)	State Government Funds	87911
(F)	Local Government Funds	0
Item 3	Private Resources
(G)	Foundations, Corporations, or Trust Grants	84000
(H)	Donations from Individuals	2000
(I)	Membership Fees	0
(J)	Investment Income/Endowment	0
(K)	Fees for Service (program income, etc.)	0
(L)	Other resources	6000
Item 4	Total Income	676663
Item 5	Pass-Through Funds
	Amount of other government funds received as pass through funds to consumers (include funds, received on behalf of consumers, that are subsequently passed on to consumers, e.g., personal assistance services, representative payee funds, or Medicaid funds)	0
Item 6	Net Operating Resources
	Total Income (Section 4) amount paid out to Consumers (Section 5) = Net Operating Resources	676664

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RSA-704 Part II Subpart II A thru I - Number and Types of Individuals with Significant Disabilities Receiving Services

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Section A - Number of Consumers Served During the Reporting Year

Include Consumer Service Records (CSRs) for all consumers served during the year.

	# of CSRs
(1) Enter the number of active CSRs carried over from September 30 of the preceding reporting year	608
(2) Enter the number of CSRs started since October 1 of the reporting year	72
(3) Add lines (1) and (2) to get the total number of consumers served	680

Section B - Number of CSRs Closed by September 30 of the Reporting Year

Include the number of consumer records closed out of the active CSR files during the reporting year because the individual has:

	# of CSRs
(1) Moved	2
(2) Withdrawn	0
(3) Died	1
(4) Completed all goals set	1
(5) Other	32
(6) Add lines (1)+(2)+(3)+(4)+(5) to get total CSRs closed	36

Section C - Number of CSRs Active on September 30 of the Reporting Year

Indicate the number of CSRs active on September 30 of the reporting year.

	# of CSRs
Section A(3) minus Section (B)(6) = Section C	644

Section D - IL Plans and Waivers

Indicate the number of consumers in each category below.

	# of Consumers
(1) Number of consumers who signed a waiver	94
(2) Number of consumers with whom an ILP was developed	586
(3) Total number of consumers served during the reporting year	680

Section E - Age

Indicate the number of consumers in each category below.

	# of Consumers
(1) Under 5 years old	8
(2) Ages 5 - 19	6
(3) Ages 20 - 24	75
(4) Ages 25 - 59	474
(5) Age 60 and Older	108
(6) Age unavailable	8

Section F - Sex

Indicate the number of consumers in each category below.

	# of Consumers
(1) Number of Females served	333
(2) Number of Males served	334

Section G - Race and Ethnicity

Indicate the number of consumers in each category below. Each consumer may be counted under ONLY ONE of the following categories in the 704 Report, even if the consumer reported more than one race and/or Hispanic/Latino ethnicity).

	# of Consumers
(1) American Indian or Alaska Native	6
(2) Asian	2
(3) Black or African American	99
(4) Native Hawaiian or Other Pacific Islander	0
(5) White	491
(6) Hispanic/Latino of any race or Hispanic/Latino only	66
(7) Two or more races	0
(8) Race and ethnicity unknown	10

Section H - Disability

Indicate the number of consumers in each category below. Individuals may select more than one category.

	# of Consumers
(1) Cognitive	266
(2) Mental/Emotional	84
(3) Physical	232
(4) Hearing	50
(5) Vision	15
(6) Multiple Disabilities	19
(7) Other	0

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RSA-704 Part II Subpart II I - Individuals Served by County During the Reporting Year
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
List each county within the CIL's service area, as indicated in the CIL's application for Part C funds and the approved SPIL. Add additional rows as necessary. For each county, indicate how many individuals residing in that county were served by the CIL during the reporting year.
County Name	Number of County Residents Served
Charlotte	147
Collier	31
Hendry	4
Lee	481
Glades	0

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RSA-704 Part II Subpart III A - Individual Services and Achievements
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Section A - Individual Services
For the reporting year, indicate in the table below how many consumers requested and received each of the following IL services.
Services	Consumers Requesting Services	Consumers Receiving Services
(A) Advocacy/Legal Services	142	111
(B) Assistive Technology	5	3
(C) Children's Services	0	0
(D) Communication Services	1	1
(E) Counseling and Related Services	3	1
(F) Family Services	0	0
(G) Housing, Home Modifications, and Shelter Services	1	1
(H) IL Skills Training and Life Skills Training	164	137
(I) Information and Referral Services	56	41
(J) Mental Restoration Services	0	0
(K) Mobility Training	0	0
(L) Peer Counseling Services	99	70
(M) Personal Assistance Services	3	3
(N) Physical Restoration Services	0	0
(O) Preventive Services	0	0
(P) Prostheses, Orthotics, and Other Appliances	0	0
(Q) Recreational Services	153	148
(R) Rehabilitation Technology Services	1	0
(S) Therapeutic Treatment	0	0
(T) Transportation Services	1	1
(U) Youth/Transition Services	0	0
(V) Vocational Services	9	8
(W) Other Services	49	5

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RSA-704 Part II Subpart III B-C - Increased Independence and Community Integration
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Section B - Increased Independence and Community Integration Item 1 - Goals Related to Increased Independence in a Significant Life Area
Indicate the number of consumers who set goals related to the following significant life areas, the number whose goals are still in progress, and the number who achieved their goals as a result of the provision of IL services.
Significant Life Area	Goals Set	Goals Achieved	In Progress
(A) Self-Advocacy/Self-Empowerment	6	2	4
(B) Communication	0	0	0
(C) Mobility/Transportation	18	2	16
(D) Community-Based Living	15	0	15
(E) Educational	353	130	183
(F) Vocational	32	32	0
(G) Self-care	81	80	1
(H) Information Access/Technology	46	40	6
(I) Personal Resource Management	317	286	31
(J) Relocation from a Nursing Home or Institution to Community-Based Living	3	3	0
(K) Community/Social Participation	77	77	0
(L) Other	71	71	0
Item 2 - Improved Access To Transportation, Health Care and Assistive Technology (A) Table
Areas	# of Consumers Requiring Access	# of Consumers Achieving Access	# of Consumers Whose Access is in Progress
(A) Transportation	144	99	45
(B) Health Care Services	6	4	2
(C) Assistive Technology	22	22	0
Note: For most IL services, a consumers access to previously unavailable transportation, health care and assistive technology is documented through his or her CSR. In some instances, consumers may achieve an outcome solely through information and referral (I&R) services. To document these instances as successful outcomes, providers are not required to create CSRs for these consumers but must be able to document that follow-up contacts with these consumers showed access to previously unavailable transportation, health care and assistive technology.
(B) I&R Information To inform RSA how many service providers engage in I&R follow-up contacts regarding access to transportation, health care services or assistive technology, please indicate the following: The service provider . . .
did
. . . engage in follow-up contacts with I&R recipients to document access gained to previously unavailable transportation, health care or assistive technology.
Section C - Additional Information Concerning Individual Services or Achievements Please provide any additional description or explanation concerning individual services or achievements reported in subpart III, including outstanding success stories and/or major obstacles encountered.
During the course of the reporting year we have been able to build new relationships with local paratransit and fixed bus routes. This has enable is to better serve our catchment area in the area of Transportation. Once major barrier still remains in our catchment area an that is access to affordable health care. However, by working with local health departments in our counties we are seeing an improvment for our consumers

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RSA-704 Part II Subpart IV A - Compliance Indicator 1: Philosophy
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Item 1 - Consumer Control
(A) Board Member Composition
Enter requested governing board information in the table below:
Total Number of Board Members	Number of Board Members with Significant Disabilities
10	6
(B) Staff Composition
Enter requested staff information in the table below:
	Total Number of FTEs	FTEs Filled by Individuals with Disabilities	FTEs Filled by Individuals From Minority Populations
Decision-Making Staff	1.00	1.00	0.00
Other Staff	11.00	6.00	1.00
Item 2 - Self-Help and Self-Advocacy
Briefly describe how the CIL has promoted self-help and self-advocacy among individuals with significant disabilities during the reporting year.
The CILSWFL has promoted self help and advocacy efforts through many programs and services, as well as special events, activities, and responses to individual needs and requests. As a result, individuals and groups were encouraged to initiate their independence through group events where a teaching model was employed to decrease dependence upon systems and outreach coordinators. The CIL continues working with the Spinal Cord Group of SW Florida in an effort to educate members of the organization and the agencies they work with of their civil rights covered by several pieces of legislation. The SCI group also provides Peer Support and Mentoring to newly injured persons. The Lee County Advisory Board meets monthly at the CILSWFL offices in Fort Myers. We have been effective in gathering support and attendance from a broad base of consumers and professionals in the community to better serve the consumers. And with help from consumers (with cross disabilities) as well as city officials, volunteers, and transportation representatives the group has become more effective advocating in the local community at a grassroots effort. Based on the board 5 county catchment areas Collier County is served from our Fort Myers resources. Our bi-monthly newsletter continues to be a valuable resource to our consumers and area business people to keep them informed of what?s going on in the 5 county area. The newsletter is available in alternate formats and via email and internet upon request. The Charlotte County ADA Board meets monthly at the Hearing Impaired Persons (HIP) in Port Charlotte. This group also serves Hendry and Glades counties in an effort to streamline and best use all resources available to the CILSWFL. The meeting is open to the public as well as consumers, code officers, city council, interested parties, and the CILSWFL Board members. It should be noted that the City of Punta Gorda works closely with the CILSWFL on issues pertaining to building code and construction. The city continues to refer business community members to the CILSWFL in regards to ADA Title III issues. As part of our Intake Packet for new consumers, individuals are provided the opportunity to register to vote while at the CILSWFL. A supply of Voter Registration forms is maintained onsite and accumulated voter registration forms are hand delivered to the Supervisor of Elections on a monthly basis. In addition, individuals with disability issues or questions were provided with information and referral services by telephone, in person, and via email and alternative formats. This allowed us to educate consumers with the necessary tools to seek services which they are entitled to.
Item 3 - Peer Relationships and Peer Role Models
Briefly describe how, during the reporting year, the CIL has promoted the development of peer relationships and peer role models among individuals with significant disabilities.
The CILSWFL utilizes volunteers with cross disabilities to assist and teach classes and provide support for programs, thus enhancing the consumers? knowledge and self image. This further promotes the idea that it is best to allow peers with like disabilities to help one another accomplish a goal, task, or idea. Bonds have been formed between peer mentors and consumers. This promotes peer mentoring outside of the CILSWFL. The CILSWFL Clubhouse in our 5 county areas serves as a valuable venue for consumers to socialize and conduct recreational activities. This provides a place for Peer Role Models to facilitate self confidence and education activities. CILSWFL begun to facilitate a Peer Mentoring Program by working with other agencies in the community to better serve the cross disability community in our last reporting year. This year the program has been extremely successful and continues to build community awareness and community intergration. The program includes outreach and community networking activities to identify and recruit individuals to volunteer their time as Peer Mentors.
Item 4 - Equal Access
(A) Briefly describe how, during the reporting year, the CIL has ensured equal access of individuals with significant disabilities, including communication and physical access, to the center's services, programs, activities, resources, and facilities, whether publicly or privately funded. Equal access, for the purposes of this indicator, means that the same access is provided to any individual with a significant disability regardless of the individual's type of significant disability.
The physical structures utilized by the CILSWFL are inclusive of electronic door openers with access devices provided at the front of the building to provide for automatic entrance and exit. We occupy single floor offices, have level type door handles, and our bathrooms for both staff and consumers are designed to meet ADA code. The CILSWFL continues an open line of communication with media sources to ensure effective communication to persons with hearing disabilities and low vision. The CILSWFL utilizes current technology to ensure that all consumers have equal access, and we have a video relay phone on site in each branch office. In-service trainings are conducted annually to ensure that staff understand and have the ability to conduct a relay call, use a TTY, operate a video phone, etc. to ensure that accessibility is not impaired. We have a 4 station computer lab, and one computer is equipped with JAWS Program to allow technological access for visually impaired individuals.
(B) Briefly describe how, during the reporting year, the CIL has advocated for and conducted activities that promote the equal access to all services, programs, activities, resources, and facilities in society, whether public or private, and regardless of funding source, for individuals with significant disabilities. Equal access, for the purposes of this indicator, means that the same access provided to individuals without disabilities is provided in the center's service area to individuals with significant disabilities.
The CILSWFL hosts a 3 day training for the Hyatt hotels which focuses on Disability Awareness in the hospitality industry. This year more than 45 people were in attendance. The staff from the hotel that attended the training was from various departments to include servers, guest services, building maintenance, front desk, and housekeeping. There was an information, questions and answer period each day. Also, through collaboration with Hyatt and their referral we were able to provide the same training to our local Crown Plaza and Homewood Suites. The CILSWFL facilitates a ?Blue Card? programs for consumers who identify a business that is not accessible. These cards are turned into the ADA Board for the appropriate county. The ADA Board then conducts an Accessibility Survey for the community and advises the structural owners of necessary remedies to comply with accessibility laws. The CILSWFL continues to represent the 5 county areas of persons with disabilities in the community by attending local events, meetings, and roundtable discussions. These meetings are very beneficial as they provide up to date information, and ensure that the voice of the disability community is heard with respect to relevant issues in Southwest Florida, i.e. housing issues, employment, education, transportation, and accessibility.
Item 5 - Alternative Formats
Briefly describe how, during the reporting year, the CIL has ensured the availability in alternative formats of all of its written policies and materials and IL services, as appropriate.
The CILSWFL provides alternative formats. For example, a Braille Machine is utilized through a partnership with the Visually Impaired Persons Center to develop handouts, brochures, information sheets, Americans with Disability Act Volumes, Intake forms, etc. for the visually impaired. The onsite Resource Library contains information in alternative formats. The CILSWFL maintains a supply of additional information in alternative formats including large print and tape for items such as The Social Security Red Book for the Work Incentives Planning and Assistance Program. CILSWFL also partners with Talking Books which is a valuable resource to our consumers.

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RSA-704 Part II Subpart IV B - Compliance Indicator 2: Provision of Services on a Cross-Disability Basis

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Briefly describe how, during the reporting year, the CIL has ensured that IL services are provided to eligible individuals with a diversity of significant disabilities and individuals who are members of populations that are unserved or underserved, without restrictions based on the particular type or types of significant disability and in a manner that is neither targeted nor limited to a particular type of significant disability.

The CILSWFL provides unencumbered services to all individuals with a disability, regardless of the type of disability. Our data reflects that we have provided services to a broad range of disability classifications; visual and multiple disabilities, cognitive, mental/emotional, hearing, and physical.

Hendry and Glades are our rural and underserved counties. Services to consumers are performed by two CILSWFL staff members on a monthly basis and occasionally a weekly basis as the need arises. We provided classes and teach job ready computer skills through a partnership with the local library. Awareness to services available to consumers of these blighted communities has continued to increase year after year as we facilitate success stories. We have a direct impact in the minority populations that include, but are not limited to Latino and Haitian migrant workers.

Our Clubhouse in both Lee and Charlotte counties continues to be an opportunity for persons with all types of disabilities to sharpen their communication and socialization skills. This provides a safe environment as they build self esteem; community inclusion is achieved on a weekly basis.

The CILSWFL aggressively conducts a variety of Community and Outreach activities to facilitate awareness of all individuals with disabilities in our 5 county catchment areas.

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RSA-704 Part II Subpart IV C - Compliance Indicator 3: Independent Living Goals

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Item 1 - Consumer Information

Briefly describe how, during the reporting year, the CIL has ensured that consumers have the opportunity to develop and achieve their goals (either with or without an ILP) and that the consumer has the opportunity to express satisfaction with the center and such consumer satisfaction results are evaluated by the center.

At the CILSWFL we have accomplished the task of training all of our staff on the procedures for Intakes and CSR?s by outlining the process in our training materials for all new staff. It includes safeguards to ensure that the consumer?s crucial opportunity to develop and achieve their goals with or without an ILP is monitored. Each consumer is provided with the opportunity at the initial intake to develop a formal written plan or choose a waiver of the plan. The consumer is aware they can complete a written plan, at any time, during the life of their case. Each Outreach Specialist communicates to the consumer the difference between an ILP and a Waiver to ensure the consumer is provided with the necessary information to make an informed decision.

The ILP contains the consumer?s signature to ensure it is the consumer?s choice. The consumer receives a copy of all signed forms to refer to as needed, to remain abreast of their responsibilities, the Outreach Specialist responsibilities, established goals, and intended services.

All goals are reviewed by the Outreach Specialist at 90-day intervals so as to access the appropriateness of the goal and consumer progress until the case closure is requested by the consumer.

Annually, a consumer survey is sent out to ensure that we have anonymous feedback from our consumer? regarding the Center?s performance and provision of services.

Unfavorable surveys are forwarded to the Executive Director for follow-up if the consumer has chosen to identify themselves. Unfavorable results are addressed with the Outreach Specialists and the indentified program, making every effort rectify the situation quickly. All survey results are documented and maintained for quality assurance and future planning needs.

Item 2 - Consumer Service Record Requirements

Briefly describe how, during the reporting year, the CIL ensured that each consumer's CSR contains all of the required information.

At the CILSWFL, all new staff have a one week training period with a tenured Outreach Specialist to ensure that all staff are aware of the necessary documentation needed in each CSR.

We maintain all of our records in both paper and electronic files ensuring that all staff has secured access to all required forms.

Eachreporting period, the CILSWFL conducts its own check and balance system by having the Executive Director review random CSR?s each month to ensure completeness and accuracy.

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RSA-704 Part II Subpart IV D - Compliance Indicator 4: Community Options and Community Capacity; Item 1
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Item 1 - Community Activities Table
Summarize the community activities involving the CIL's staff and board members during the reporting year. For each activity, identify the primary disability issue(s) addressed as well as the type of activity conducted. Describe the primary objective(s) and outcome(s) for each activity. Add more rows as necessary.
Issue Area	Activity Type	Hours Spent	Objective(s)	Outcome(s)
Transportation	Community/Systems Advocacy	74.00	To increase awareness and remove potential barriers to transportation for emergency facilities medical needs and social/recreational activities	Increased independence and awareness with consumers and the community. Improved access to public places and transportation systems
Housing	Community/Systems Advocacy	187.00	To insure that updated information is available to PWD for affordable housing and those who are homeless.	We assisted individuals in securing safe places to reside that were also accessible.
Other	Community/Systems Advocacy	619.00	To have our 5 county catchment area becomes more accessible to all PWD.	Increase awareness of the ADA in the cities and counties. Businesses and parking became more accessible through advocacy efforts and monthly community meetings
Assistive technology	Outreach Efforts	121.00	To educate the community about our loan locker program and provide assistance with technology	Provided wheelchairs canes shower benches etc. to those in the community who had no other access to the needed equipment.
Health care	Community Education and Public Information	256.00	To ensure quality healthcare to newly injured persons with SCI and TBI disabilities	Provided services and outreach at LMHS and Collier County Hospitals weekly during the reporting year to educate and provide information and referral
Other	Other	0.00	extra row MIS would not allow to delete	extra row MIS would not allow to delete

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RSA-704 Part II Subpart IV D.2 - Compliance Indicator 4: Community Options and Community Capacity; Item 2

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Item 2 - Description of Community Activities

For the community activities mentioned above, provide additional details such as the role of the CIL staff board members and/or consumers, names of any partner organizations and further descriptions of the specific activities, services and benefits.

The role of the CIL staff and Board Members is to actively participate in community events that involve disability related issues.

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RSA-704 Part II Subpart IV E-F - Compliance Indicators 5-6

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Section E - Compliance Indicator 5: IL Core Services and Other IL Services

In addition to the data provided in Subpart III, describe how information and referral services and the other IL core and other IL services are provided to those who request such services in formats accessible to the individual requesting the services. Describe any innovative practices (not mentioned elsewhere in this report) to enhance the availability and effectiveness of IL services.

In addition to the data provided in Subpart III, describe how information and referral services and the other IL core and other IL services are provided to those who request such services in formats accessible to the individual requesting the services. Describe any innovative practices (not mentioned elsewhere in this report) to enhance the availability and effectiveness of IL services.

Information and Referral services are provided to individuals in both Spanish and American Sign Language when requested.

The CILSWFL maintains a separate telephone line for TTY use and ensures coordination of Interpreter services for individuals with hearing impairments. We employ a staff person capable of communicating via sign language, as well as allowing individuals seeking service to walk-in and receive assistance without delay.

CILSWFL also utilizes current technology to ensure equal access and has a video phone onsite in both Lee and Charlotte Counties. All staff is trained annually on how to conduct a successful relay call, use a TTY, operate a video phone, etc. to ensure accessibility is not hindered. We also have the ability to produce any document in alternative formats through community partnerships.

Section F - Compliance Indicator 6: IL Resource Development Activities

Briefly describe the CIL's resource development activities conducted during the reporting year to expand funding from sources other than chapter 1of title VII of the Act.

CILSWFL regularly explores funding sources by networking with other agencies in the community, and applies for new grants to expand programs on a quarterly basis. During the most recent reporting year we have applied for no less than7 seperate grants. During the reporting year the CILSWFL has applied for and received 3 new grants to expand programs or build our ability to serve more consumers.

The BOD is responsible for fundraising activities and they monitor possible revenue generating ideas each year.

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RSA-704 Part II Subpart V - Annual Program And Financial Planning Objectives

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Section A - Work Plan for the Reporting Year

Item 1 - Achievements

Discuss the work plan's proposed goals and objectives and the progress made in achieving them during the reporting year.

? The Lee County ADA Advisory Council continues to meet monthly at the CIL
office. One staff person serves on this committee, one board member chairs this committee. Members include the ADA coordinator for the City of Ft. Myers, Lee County transportation personnel, Lee County ADA coordinator, and City of Cape Coral Human Resources Director. Cross disabilities have been active with this group.


? The CILSWFL provided training in various ADA Title I, II, III workshops to local businesses and community leaders.

? The CILSWFL continues working with the SW Florida Convention and Tourist Bureau in attempting to establish hotels, restaurants and other facilities for Florida?s tourists to be accessible.

A disability awareness program which includes a skit concept was utilized again this year to train hospitality personnel at a local Hyatt Hotel Conference Center, Crown Plaze, Homewood Suites and Ritz Carton hotels in our area. Experiential activities and scenarios were integrated within the program to give individuals an opportunity to ?walk a mile in the shoes of an individual with physical, cognitive, and sensory disabilities?. The response to these training was tremendous. We have been asked to come back annually to each of their locations in our 5 county area.

? Meetings were held with the Emergency Management administrators of Lee County media providers to address accessibility in emergency shelters during a hurricane or other natural disaster. A member of our staff who is deaf facilitated this meeting with her interpreter.

Awareness of possible barriers to access of transportation, emergency facilities, medical needs, and effective communication were presented to the team for strategic planning. Local media sources agreed to utilize more captions and scrolling announcements. We now have agreed to meet annually prior to hurricane season to make certain we are all prepared and updated.


? The CILSWFL continues working with the Spinal Cord Group of SW Florida on educating members of their organization of their civil rights covered by several different pieces of legislation.

Newly injured individuals, as well as veterans, benefit from the knowledge of their rights as well as the peer support.

? The ADA Advisory Council in Charlotte County continues to meet monthly at the Hearing Impaired Persons (HIP) offices.

The program continues to attract members of the community, local government and other disability groups. The executive director and two board members have met with the County Administrator, the ADA Coordinator, County Commissioners and county building inspectors in an attempt to resolve accessible construction issues.



? The CILSWFL is being called upon, on a regular basis, as a resource by the media of Collier and Lee Counties in regards to accessibility issues in those counties.

As a result several newspaper articles and television interviews were conducted addressing disability civil rights issues.

These same articles keep the CILSWFL in the forefront to conduct business ADA inspections.


Training was conducted with our local United Way partners, which lead to the partners wanting the same in-service trainings for their staff.




? CILSWFL hosted an Open House on the anniversary of the Americans with Disabilities Act.





? The CILSWFL continued to operate a program to advocate for the deaf and hard of hearing population within our catchment area and now has a part time interpreter on staff.

The CILSWFL employs a part time direct service person to work with the hard of hearing and deaf population within our catchment area. This position will be primarily to assist this population in becoming effective advocates for their particular needs.




? The CILSWFL?s full time employees established and expanded services to the unserved/underserved counties of Collier and Hendry county.


? The CILSWFL will continue to seek persons with vision impairments and blindness who are interested in training. We now have a member of our staff who is visually impared. This has helped build our consumer base.


? The CILSWFL continues a working partnership with the Hearing Impaired Persons of Charlotte County and the Deaf Services Center of Lee County in an attempt to expand services to this population.

The partnership has collaborated resources by hosting meetings at their facilities, free of charge, and placing the notifications of the trainings offered by the CILSWFL in their organization?s newsletter helping to outreach their perspective populations. This collaborative partnership afforded the opportunity for the agencies to form a stronger alliance as they worked together through the hurricane season, advocating for effective communication for all individuals with deafness or hearing loss, as those two populations needs are quite different.

? One staff person continues to visit the counties of Glades and Hendry monthly to expand services to consumers in these unserved/underserved blighted communities. Mainly providing information and referral services.

The local library allows us to conduct classes and intakes in their conference room in a collaborative effort to conserve resources. An awareness of services available to consumers of these blighted communities has increased as a result of CILSWFL?s direct presence in this community as most of the demographics are Hispanic, Haitian and Latino farm workers and migrants.

The CILSWFL is offering physical therapy students an awareness of spinal cord injuries and the important role therapists play in the rehabilitation process. The CILSWFL advocate has brought to the forefront the awareness of the physiological impact being a major factor to recovery, and offers strategies and techniques to motivate individuals and keep them positive in a holistic approach.


? The CILSWFL will continue doing disability awareness/education presentations in an experiential format to the public schools in Lee, Charlotte, and Collier Counties.

Students were exposed through experiential scenarios (utilizing assistive devices) to some of the barriers and frustration of societal attitudes encountered by individuals with disabilities. Students then had an essay to complete explaining the impact of the training and what they got out of it. Several schools in our demographic region participated.



? The CILSWFL has established a rapport with several newspersons in the television media serving SW Florida, and will continue to be a resource for disability issues.

As a result, several newspaper articles and television interviews were conducted addressing disability civil rights issues.

? The CILSWFL conducted activities in July to coincide with the signing of the ADA.


? The CILSWFL continues to be involved in the legislative process by continuous contact with our elected officials.




? Staff involvement with other agencies and support groups has been ongoing.

Community and private organizations have requested trainings recognizing the plethora of knowledge CILSWFL brings in relation to persons with disabilities, and the American s with Disabilities Act as Civil rights law.

? Monthly meetings are conducted at the CILSWFL for the SW Florida Spinal Cord Group

The SCI group continues to be successful. Meetings have produced several newly injured members.

Item 2 - Challenges

Describe any substantial challenges or problems encountered by the CIL, and the resolutions/attempted resolutions.

Our reporting system was not able to capture all of the new required data; we were able to work with our IT department to streamline a process that allowed us to modify the reporting system in the most recent reporting year. We are still actively working to modify our system in a manner that will allow us full and complete data. Currently, we most likey are under reporting. We feel it is prudent to only report that data we have ample support for.

Transportation continues to be a large factor in our area as funding cuts are affecting routes on a daily basis. We were able to advocate for the issues that were on the forefront of our 5 county area. We have faced bus shelter obstacles. Many of the fixed bus routes in our catchment area are on busy roads with no protection or shelter from natural elements. We are working with transit systems to have new shelters installed as they receive additional funding.

Housing continues to be an area of concern. Low income and Section 8 housing is almost impossible to find. We have been working in partnerships with Goodwill and United Way to more quickly identify potential housing placement opportunities. Most recently in the reporting year we have been working with a new foundation to provide affordable housing specifically to persons with disabilies through thier private foundation. However, funding continues to be an issue for this.

Item 3 - Comparison with Prior Reporting Year

As appropriate, compare the CIL's activities in the reporting year with its activities in prior years, e.g., recent trends.

The CILSWFL remains consistent in identifying the needs of the consumers and the community which drive the progression and development of programs and services. Transportation and Nursing Home Transition advocacy remains a significant individual and community issue as were they in the previous report period. We continue to offer opportunities for community involvement to increase awareness of the American with Disabilities Act.

Section B - Work Plan for the Year Following the Reporting Year

Item 1 - Annual Work Plan

List the CIL's annual work plan goals, objectives and action steps planned for the year following the reporting year.

? The CILSWFL will continue to be an active part of the Lee County and Charlotte County ADA Advisory Council. The CIL has been successful in developing a working partnership with the City?s of Ft. Myers, Cape Coral, Punta Gorda, Charlotte and Lee County.


? The CILSWFL will continue to conduct classes on Title I, II and Title III as needed and requested. We will also continue to recruit new advocates.

? The CILSWFL will continue working with the Spinal Cord Group of SW Florida on educating members of their organization of their civil rights covered by several different pieces of legislation.

? The CILSWFL has been continuously working with the SW Florida Convention and Tourist Bureau in attempting to establish hotels, restaurants and other facilities for Florida?s tourists to be accessible.

? The CILSWFL will meet with Emergency Operations personnel to make aware and seek hurricane shelters within the catchment area that are accessible to persons with disabilities.

? Every consumer is encouraged to become active advocates, both individual and system, in their every day activities.

? Planned scheduled visits with state elected officials in Lee, Collier and Charlotte Counties.



? The CILSWFL will continue to seek persons with vision impairments and blind who are interested in job preparation training and independent living skills.

? As addressed above the CILSWFL will continue working with the Hearing Impaired Persons of Charlotte County and the Deaf Services Center of Lee and Collier Counties in an attempt to expand services to this population.


? The CILSWFL will continue doing disability awareness/education presentations in an experiential format to the public schools in Lee & Charlotte County.




? The CILSWFL has established a rapport with several newspersons in the television media serving SW Florida and will continue to be a resource for disability issues.

? The CILSWFL will continue to promote ?disability awareness month? to the community by recognizing community and business leaders who have made an impact with disability issues.

? The CILSWFL will concentrate on conducting activities in July to coincide with the signing of the ADA.

? The CILSWFL will continue to be a resource to local building officials in an attempt to be certain building codes as they pertain to access are complied with.

Item 2 - SPIL Consistency

Explain how these work plan goals, objectives and action steps are consistent with the approved SPIL.

The CILSWFL will continue to be a member of the Florida Association of Centers for
Independent Living (FACIL). This organization meets quarterly with the State Independent Living Council (FILC) and continually reviews the SPIL to be certain we are operating in compliance with it

Screen 13 of 15
RSA-704 Part II Subpart VI - Training And Technical Assistance Needs
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Training and Technical Assistance Needs		Choose up to 10 Priority Needs - Rate items 1-10 with 1 being most important
Advocacy/Leadship Development
	General Overview
	Community/Grassroots Organizing
	Individual Empowerment
	Systems Advocacy	7
	Legislative Process
Applicable Laws
	General overview and promulgation of various disability laws
	Americans with Disabilities Act
	Air-Carrier"s Access Act	6
	Fair Housing Act
	Individuals with Disabilities Education Improvement Act
	Medicaid/Medicare/PAS/waivers/long-term care
	Rehabilitation Act of 1973, as amended
	Social Security Act
	Workforce Investment Act of 1998
	Ticket to Work and Work Incentives Improvement Act of 1999
	Government Performance Results Act of 1993
Assistive Technologies
	General Overview
Data Collecting and Reporting
	General Overview
	704 Reports
	Performance Measures contained in 704 Report
	Dual Reporting Requirements
	Case Service Record Documentation	8
Disability Awareness and Information
	Specific Issues
Evaluation
	General Overview
	CIL Standards and Indicators	5
	Community Needs Assessment
	Consumer Satisfaction Surveys	9
	Focus Groups
	Outcome Measures	4
Financial: Grant Management
	General Overview
	Federal Regulations
	Budgeting
	Fund Accounting
Financial: Resource Development
	General Overview
	Diversification of Funding Base
	Fee-for-Service Approaches	3
	For Profit Subsidiaries
	Fund-Raising Events of Statewide Campaigns	2
	Grant Writing	10
Independent Living Philosophy
	General Overview
Innovative Programs
	Best Practices	1
	Specific Examples
Management Information Systems
	Computer Skills
	Software
Marketing and Public Relations
	General Overview
	Presentation/Workshop Skills
	Community Awareness
Network Strategies
	General Overview
	Electronic
	Among CILs & SILCs
	Community Partners
Program Planning
	General Overview of Program Management and Staff Development
	CIL Executive Directorship Skills Building
	Conflict Management and Alternative Dispute Resolution
	First-Line CIL Supervisor Skills Building
	IL Skills Modules
	Peer Mentoring
	Program Design
	Time Management
	Team Building
Outreach to Unserved/Underserved Populations
	General Overview
	Disability
	Minority
	Institutionalized Potential Consumers
	Rural
	Urban
SILC Roles/Relationship to CILs
	General Overview
	Development of State Plan for Independent Living
	Implementation (monitor & review) of SPIL
	Public Meetings
	Role and Responsibilities of Executive Board
	Role and Responsibilities of General Members
	Collaborations with In-State Stakeholders
CIL Board of Directors
	General Overview
	Roles and Responsibilities
	Policy Development
	Recruiting/Increasing Involvement
Volunteer Programs
	General Overview
Option Areas and/or Comments

Screen 14 of 15

RSA-704 Part II Subpart VII - Additional Information

CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009

Section A - Other Accomplishments, Activities and Challenges

Describe any additional significant accomplishments, activities and/or challenges not included elsewhere in the report, e.g., brief summaries of innovative practices, improved service delivery to consumers, etc.

N/A

Section B - Additional Information

Provide additional information, comments, explanations or suggestions not included elsewhere in the report.

N/A

Screen 15 of 15
RSA-704 Part II Subpart VIII - Signatures
CENTER FOR INDEPENDENT LIVING - OF SOUTHWEST FLORIDA - 2009
Please sign and print the names, titles and telephone numbers of the CIL director and board chair.
	Name and Title	Signed	Date Signed
Center Director	Robert E. Bruist	Signed	12/31/2009
Center Board Chairperson	Grover Mudd	Signed	12/31/2009

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number of this information collection is 1820-0606. The time required to complete this information collection is estimated to average 35 hours per response, including the time to review instructions, search existing data sources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202-4760. If you have any comments or concerns regarding the status of your individual submission of this form, write directly to: Thomas Kelley, IL Unit Supervisor, Rehabilitation Service Administration, U.S. Department of Education, 400 Maryland Ave, SW, Washington, DC 20202-2800.